Goods and Services STORM.E PTY Ltd trading as Princess Polly is a business in the pet industry that sells pet merchandise, toys, treats and other products for pet owners.
Delivery policy Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of a The Courier Guy and the customer will be charged accordingly for delivery services.
Export restriction The offering on this website is available to South African clients only.
Return and Refunds policy The provision of goods and services by STORM.E PTY Ltd trading as Princess Polly is subject to availability. In cases of unavailability, Princess Polly will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
Customer Privacy policy Princess Polly shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation
Payment options accepted Payment may be made via Visa and MasterCard.
Card acquiring and security Card transactions will be acquired for STORM.E PTY Ltd trading as Princess Polly via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details Customer details will be stored by STORM.E PTY Ltd trading as Princess Polly, separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility STORM.E PTY Ltd trading as Princess Polly takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile This website is governed by the laws of South Africa and Princess Polly chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 12 Shiraz street Oude Westhof Bellville, Cape Town South Africa 7530.
Variation STORM.E PTY Ltd trading as Princess Polly may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information This website is run by STORM.E Pty LTD (private company) based in South Africa trading as Princess Polly and with registration number 2020/006577/07 and Director, Storm-Lee Oliver.
Princess Polly Company details Company Physical Address: 12 Shiraz street Oude Westhof Bellville Cape Town South Africa 7530. Email: admin@princesspolly.co.za Telephone: 0765216488
